Frequently Asked Questions

Brezel specializes in Pet Health and surgery Insurance. We currently offer Dog Health insurance, Dog Operation insurance, Cat Health insurance, and Cat Operation insurance. Our policies cover a wide range of veterinary services, ensuring that your pet loved ones receive the best possible medical attention when needed.

Your policy coverages and insured amounts are displayed during the policy issuance process in the section dedicated to coverage details. After the policy is issued, you can review this information at any time by logging into your online profile and opening the Policies tab. Once you open the policy, the coverage details will be displayed on the right side of the screen.

You can always upgrade your cover. Log in to your online profile and open the Policies tab. Select the policy you want to update and click on the pencil icon. Make the desired coverage changes and select options that better suit your needs. After making your adjustments, click Continue to review the updates. The system will display the updated coverage details, including any changes to your premium and the date from which the new coverage will apply. Confirm your changes by clicking Continue again. The system will generate your updated policy, which will be available in your profile. In case you need further assistance, please send us an email to kunden@brezel.de, we would be happy to help.

You can select the start date of your policy in the policy-issuing process. The start date is set on the following day and can be manually changed to a date 3 months in the future. The start date of your policy is visible before you click on 'Issue contract' and on your policy.

Log in to your online profile and go to the Claims tab. Select the option to file a new claim. Fill in the short claim form and add supporting documents like invoices or medical records. Send the claim notification from the button 'Submit'. After submission, you can monitor the status of your claim directly in the Claims tab. Any updates or requests for additional information will be communicated to you through your profile in this tab. You will be updated on changes to the claim status over email too.

You can submit a claim notification before you have all documents. Just check the 'I will upload an invoice later' box.

We strive to make the claims process as quick and painless as possible. Please ensure that you provide all documents in good quality to help us process them smoothly. We will keep you up to date with the claim status and make sure to close it quickly.

When filing a claim, you can enter your bank account details in the designated field. If you do not provide this information during the claim registration process, you can share your bank account details later.

As soon as the claim is processed and closed successfully, the owed amount is transferred to your bank account and you are notified that the payment has been made.

You can register a profile in Brezel as a customer. A registration is only possible if you already have a policy. Once your policy is issued, you will receive an email containing a registration link. Click on the link, create a secure password, and complete the registration process.
Another way to register is directly through our website. Visit brezel.de, click the orange button "My Account" in the main menu and provide the needed information. Once registered, you will have full access to your policy and documents. You can manage your payment methods, payment frequency, create mid-term adjustment to existing contracts and get new ones, as well as submit claim notifications in your profile.

Your online profile is organized into several tabs, providing easy access to all relevant information and functionalities:

• Policies: You can see all policies you have in Brezel. For each policy, you can view coverage details, insured amounts, information about the insured pets and policyholder, premium amounts and payment methods.
  • To change your payment method use the bank card icon button in the top right corner of the screen.
  • The pencil icon next to it allows you to make policy adjustments, such as updating coverage, insured amounts, payment frequency and policy details.
  • Use "Go to payments and documents" to see:
    • your payment schedule with an option to pay selected future installments
    • all documents related to your policy
• Claims: In the claims tab you can file online claim notifications and track the status of all claims submitted from your account, as well as get notifications about requested information from the claim adjusters.

Yes, you can. Log in, go to the Tab Policies, click the pencil icon, and make a mid-term adjustment.

You can cancel your policy in your profile. Log in, go to the tab Policies, and select the icon 'Contract cancellation'. Please note that during the first year you can cancel your policy with one-month notice period to the end date of the contract. From the second year on, you can cancel at any time with a one-month notice.

From the second year on, you can cancel at any time during the year with a one-month notice. In case there is a paid premium for a future period, it is going to be automatically refunded to you pro rata.

We are very sorry for your loss! Please provide an official document and your policy will be terminated. Paid premium for a future period will of course be refunded to you pro rata.

Brezel accepts payments via Visa, Mastercard, SEPA Direct Debit, and bank transfer. To change your payment method, log in to your online profile and open the Policies tab. You will see a bank card icon in the top right corner of the screen. Click on this icon to access your policy payment settings. From there, you can select a new payment method. After making the desired changes, confirm them by selecting the Save button at the bottom of the screen. Please note that the changes are valid from your next installment.

Yes, you can. Log in, go to the Policies tab, select the contract to which you want to make changes, and click the pencil icon to edit it. Make the desired change in the payment frequency and select 'Issue contract adjustment'. The system will change your payment plan accordingly.

You can write with your questions or inquiries to kunden@brezel.de. Alternatively, you can request a callback and our back office will get in touch with you. Please provide some information about the topic, so we can support you more efficiently. We strive to offer you flexibility, so a lot of options are already available in your profile.